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BigCommerce Review

Enterprise e-commerce platform with built-in hosting and multi-channel selling

Last reviewed: 13 May 2026

3.9(392 aggregated ratings)paidFounded 2026
free ssldaily backupsstaging environmentphone support24 7 support

BigCommerce is a SaaS e-commerce platform that handles hosting, payments, and inventory for merchants selling across web, marketplaces, and social channels without technical setup.

BigCommerce provides hosted e-commerce infrastructure with native integrations for payment processors, shipping carriers, and marketplace channels like Amazon and eBay. Features include customizable storefronts, advanced SEO tools, API-first architecture for developers, and multi-vendor capabilities. Differentiator: purpose-built for mid-market and enterprise sellers needing scale without infrastructure management, with transparent per-transaction pricing rather than tiered plans.

Pros

  • Deploy storefronts without managing servers or security patches
  • Sell simultaneously across web, Amazon, eBay, and social platforms from one dashboard
  • Access advanced analytics and conversion optimization tools built for B2B and high-volume sellers
  • Customize deeply via APIs and webhooks without vendor lock-in

Cons

  • Transaction fees on top of subscription make costs unpredictable at scale
  • Steeper learning curve than Shopify for non-technical store owners
  • Limited free theme selection compared to competitors

Best For

Mid-market and enterprise retailers needing multi-channel selling infrastructure with developer-friendly APIs and room to grow beyond single-store limitations.

Pricing

Starter

39/mo

or €390/yr

  • Core features included

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Frequently asked about BigCommerce

How much does BigCommerce cost at renewal?

BigCommerce's intro price and renewal price are the same — $39/month. Unlike many hosting platforms, there's no price jump after your first term. The rate stays flat regardless of billing length, so your ongoing costs remain predictable.

Does BigCommerce charge transaction fees?

No. BigCommerce charges zero transaction fees on every plan, including the $39/month starter tier. You keep 100% of payment processing revenue. This is a core differentiator versus Shopify and Square Online, which charge per-transaction rates.

What's BigCommerce's refund policy?

BigCommerce offers a 15-day money-back guarantee from the date of purchase. The window covers the platform subscription itself. If you've added paid apps or third-party services, review their individual refund terms separately.

Does BigCommerce offer free site migration?

No. BigCommerce does not include free migration from another platform. However, their support team can advise on manual setup and data import workflows. Third-party migration services are available for a fee if you need hands-on help moving your catalog and customer data.

Does BigCommerce support multi-channel selling?

Yes. BigCommerce includes built-in integrations to sell on Amazon and eBay directly from your dashboard. You can sync inventory across channels, manage orders in one place, and leverage their B2B features like bulk pricing and customer groups across all sales channels.

Does BigCommerce back up my store automatically?

Yes. BigCommerce includes daily backups on all plans. Your product catalog, customer data, orders, and settings are backed up automatically. You can request manual backups anytime and restore to any prior date within the retention window.

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