Microsoft 365 (Email) Review

Microsoft 365 Business Basic costs $6 per month per user with no price increase at renewal. The flat rate covers Outlook email with 50 GB mailbox, Exchange hosting, Teams, OneDrive, and SharePoint. Annual prepayment is available but the per-user monthly cost remains $6.

Microsoft 365 offers a 99.9% uptime SLA backed by Microsoft's global infrastructure across United States, Europe, and Asia datacenters. Downtime beyond that threshold qualifies for service credits per Microsoft's terms.

No. Microsoft 365 does not include free migration from your old email provider. You'll need to use Microsoft's migration tools or hire a third-party service to move mailboxes, contacts, and calendars from Gmail, older Exchange, or other platforms.

Yes. Microsoft 365 includes both phone and live chat support. Support availability and response times depend on your subscription tier and support plan level, so check your specific Business Basic contract for SLA details.

Microsoft 365 offers a 30-day money-back guarantee from purchase date. If you cancel within 30 days, you're eligible for a full refund. Charges beyond that window are non-refundable unless covered by a separate cancellation agreement.